Privacy policy

Last updated: 26 July 2026

At Loolam ("we", "our", or "us"), we are committed to protecting your privacy and keeping your personal information secure. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By accessing or using loolam.com, you agree to the practices described in this Privacy Policy.

Definitions and Key Terms

Cookie: A small amount of data stored on your browser that helps us remember preferences, improve website performance, and provide analytics.

Customer: Any person who purchases from or uses the Loolam website.

Device: Any internet-connected device used to access our website, such as a smartphone, tablet, or computer.

Personal Data: Any information that can identify an individual, either directly or indirectly.

Service: The website, products, and services provided by Loolam.

Website: Loolam's website, accessible at loolam.com.

You: Any person using our website or services.

What Information Do We Collect?

We collect information that you provide when you:

  • Place an order
  • Create an account
  • Subscribe to our emails
  • Contact our customer support team
  • Complete forms on our website

This information may include:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Order details
  • Payment information (processed securely through payment providers)

Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Language preferences
  • Pages visited
  • Website usage information

This information helps us maintain website security, improve our services, and understand how customers use our website.

How Do We Use Your Information?

The information we collect may be used to:

  • Process and fulfil your orders
  • Provide customer support
  • Improve our website and shopping experience
  • Personalise your experience
  • Send order updates and important service messages
  • Send marketing communications where you have provided consent
  • Prevent fraud and protect our business

When Does Loolam Use Third-Party Information?

We may receive limited information from trusted third-party services, such as payment providers, fraud prevention services, delivery partners, and marketing platforms, to help us operate our business and provide our services.

Do We Share Your Information?

We may share your information with trusted third-party providers who assist us with:

  • Payment processing
  • Website hosting
  • Order fulfilment
  • Delivery services
  • Email communication
  • Marketing and analytics

These providers only receive the information necessary to perform their services.

We may also disclose information when required by law or when necessary to protect our rights, customers, or business operations.

How Do We Use Your Email Address?

When you provide your email address, you agree that we may use it to:

  • Send order confirmations
  • Provide shipping updates
  • Respond to customer enquiries
  • Send promotional emails if you have opted in

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

How Long Do We Keep Your Information?

We keep your personal information only for as long as necessary to provide our services, fulfil orders, comply with legal obligations, and resolve disputes.

When information is no longer required, we will securely delete or anonymise it.

How Do We Protect Your Information?

We use appropriate security measures to protect your personal information. Payments are processed securely through trusted payment providers using encrypted technology.

Loolam does not store your complete payment card details on our servers.

While we take reasonable steps to protect your information, no online transmission can be guaranteed to be completely secure.

Payment Details

All payment information is handled securely by third-party payment providers. We do not store your credit card or payment details after your transaction is completed.

Remarketing Services

We may use remarketing and advertising services to show relevant advertisements to customers who have previously visited our website.

These services may use cookies to help deliver more relevant advertisements and measure advertising performance.

International Data Transfers

Some of our service providers may process information outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your personal information.

Can You Update Your Information?

You have the right to request updates, corrections, or deletion of your personal information.

To make a request, please contact us at: help@loolam.com

We may need to verify your identity before processing your request.

Your Privacy Rights

Depending on applicable data protection laws, you may have the right to:

  • Request access to your personal data
  • Request corrections to inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Object to certain processing activities

We do not sell your personal information.

Cookies

Loolam uses cookies to improve website functionality, analyse traffic, remember preferences, and provide a better shopping experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without appropriate consent, we will take steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with the revised date.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Governing Law

This Privacy Policy is governed by the laws applicable in the United Kingdom.

By using loolam.com, you agree to the terms of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us: