Terms of service

Last updated: 26 July 2026

By accessing and placing an order with Loolam, you confirm that you agree to and are bound by these Terms of Service. These terms apply to the entire website and any communication between you and Loolam.

Limitation of Liability

To the maximum extent permitted by applicable law, Loolam shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our website, products, or services.

Loolam reserves the right to update product prices, modify website content, and revise policies at any time without prior notice.

License

Loolam grants you a limited, revocable, non-exclusive, and non-transferable licence to access and use our website in accordance with these Terms of Service.

By using the Loolam website, you agree to comply with these terms. If you do not agree with these Terms of Service, please do not use our website. We reserve the right to restrict access or cancel accounts that violate these terms.

Definitions and Key Terms

  • Cookie: A small amount of data stored by your browser that helps improve website functionality and remember preferences.
  • Loolam: Refers to the Loolam brand operating through the domain loolam.com.
  • Country: The United Kingdom, where Loolam operates.
  • Customer: Any person who purchases products or uses the Loolam website.
  • Device: Any internet-connected device used to access our website.
  • Service: The products, website, and services provided by Loolam.
  • Third-Party Service: External providers, partners, payment processors, delivery services, or marketing platforms used to support our business.
  • Website: The Loolam website, accessible at loolam.com.
  • You: Any person using the Loolam website or services.

Restrictions

You agree not to:

  • Copy, reproduce, modify, or distribute any part of the website without written permission.
  • Sell, rent, lease, or commercially exploit any part of the website.
  • Attempt to reverse engineer, decrypt, or interfere with website functionality.
  • Remove copyright, trademark, or ownership notices belonging to Loolam or its partners.

Return and Refund Policy

By placing an order with Loolam, you agree to these Terms of Service along with our Privacy Policy and Refund Policy.

If you are not satisfied with your purchase, please contact us at help@loolam.com, and our team will assist you.

For full information regarding returns, refunds, and eligibility requirements, please refer to our Refund Policy:

loolam.com/policies/refund-policy

Your Suggestions

Any feedback, reviews, comments, ideas, or suggestions provided to Loolam may be used by us to improve our products, services, and customer experience.

Your Consent

By using our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service.

Links to Other Websites

Our website may contain links to third-party websites. Loolam is not responsible for the content, accuracy, security, or privacy practices of external websites.

When you leave loolam.com, these Terms of Service no longer apply, and you should review the policies of the third-party website.

Intellectual Property

All content on the Loolam website, including text, images, graphics, logos, designs, and other materials, is owned by Loolam or its partners and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without prior written permission.

Copyright Infringement Notice

If you believe that any material on our website infringes your copyright, please contact us at:

help@loolam.com

Please include relevant details so we can review your request.

Indemnification

You agree to protect and hold Loolam harmless from any claims, damages, losses, or expenses resulting from your misuse of our website, violation of these Terms of Service, or infringement of third-party rights.

No Warranties

Our website and services are provided on an "as available" basis. While we work to ensure accuracy and reliability, Loolam does not guarantee that the website will always be error-free, uninterrupted, or completely secure.

Typographical Errors

In the event that a product is listed with an incorrect price or inaccurate information due to a mistake, Loolam reserves the right to cancel or refuse affected orders.

If payment has already been processed and the order is cancelled, a full refund will be issued.

Changes to Our Terms of Service

Loolam reserves the right to update these Terms of Service at any time. Any changes will be posted on this page with an updated date.

Your continued use of the website after changes are posted means you accept the updated terms.

Website Modifications

Loolam reserves the right to update, modify, suspend, or discontinue any part of the website or services at any time.

Website Updates

We may make updates to improve website performance, fix errors, or enhance customer experience. All updates remain subject to these Terms of Service.

Third-Party Services

We may use third-party services for payments, delivery, analytics, advertising, and other business operations.

Loolam is not responsible for the accuracy, availability, or performance of third-party services.

Severability

If any part of these Terms of Service is found to be invalid or unenforceable, the remaining sections will continue to remain effective.

Waiver

If Loolam does not enforce any part of these Terms of Service, this does not mean we waive our right to enforce them in the future.

Entire Agreement

These Terms of Service, together with our Privacy Policy and other website policies, represent the complete agreement between you and Loolam regarding the use of our website.

Disclaimer

Loolam provides its website and services on an "as available" basis. We do not guarantee that all website content will always be completely accurate, uninterrupted, or free from errors.

Term and Termination

This agreement remains active until terminated by you or Loolam.

Loolam reserves the right to suspend or terminate access to our website if these Terms of Service are violated.

Questions?

If you have any questions regarding these Terms of Service, please contact us: