Shipping policy

Last updated: 26 July 2026

Quick Summary

  • Free Shipping: Free standard shipping on all UK orders.
  • Processing Time: 1–3 business days.
  • Shipping Time: 5–10 business days after dispatch.
  • Total Delivery Time: 6–13 business days from the order date.
  • Order Tracking: Tracking information provided for all shipments.
  • Issues: Contact us as soon as possible for assistance with damaged, delayed, or missing orders.

At Loolam, we are committed to providing a smooth and reliable delivery experience for every customer. We carefully prepare and ship every footwear order to ensure your purchase arrives safely.

Contact Us

  • Email: help@loolam.com
  • Phone: +44 7426 431171
  • Address: 175 Washway Road, M33 4AH, United Kingdom
  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT/BST)

Shipping Range

We currently ship orders within the United Kingdom. We deliver to residential and business addresses across England, Scotland, Wales, and Northern Ireland.

Shipping Costs

We offer free standard shipping on all UK orders. The price shown at checkout is the final amount you pay, with no hidden delivery fees.

Order Processing Time

  • Processing Time: Orders are processed within 1–3 business days, Monday to Friday.
  • Weekend & Public Holiday Orders: Orders placed on weekends or public holidays will begin processing on the next business day.

Peak Periods

During busy periods such as seasonal sales, holidays, or promotional events, processing times may take slightly longer. We will keep customers updated if significant delays occur.

Shipping Time

Estimated Delivery Time: 5–10 business days after dispatch.

Delivery times are estimates and may vary due to factors outside of our control, including:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Unexpected shipping disruptions

Total Delivery Time

The estimated total delivery time is 6–13 business days from the date your order is placed, including processing and shipping.

Please note that delivery times may vary depending on location and seasonal demand.

Shipping Process

  • Tracked Shipping: All orders are shipped with tracking information so you can follow your delivery journey.
  • Secure Packaging: Every order is carefully packed to help ensure your shoes arrive in excellent condition.
  • Delivery Protection: If your order is lost or arrives damaged during transit, please contact us and our team will assist you.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and delivery details.

You can use this information to monitor your order status.

If you have any questions regarding your shipment, contact us at: help@loolam.com

Order Cancellation

We accept cancellation requests within 5 minutes of placing an order, provided the order has not yet entered the shipping process.

To request cancellation, contact us immediately at help@loolam.com.

Once an order has been dispatched, please follow our return process after receiving your item.

Missing Items

If an item is missing from your order, please contact us within 7 days of receiving your package.

We will investigate the issue and provide an appropriate solution, such as sending a replacement or issuing a refund where applicable.

Damaged or Lost Orders

If your order arrives damaged or does not arrive within the expected delivery timeframe, please contact us as soon as possible.

Our team will investigate the issue and assist with a suitable resolution.

Returns

  • Return Window: Returns are accepted within 30 days from the delivery date.
  • Condition: Items must be unworn, undamaged, and returned in their original packaging.
  • For footwear, we recommend trying shoes indoors on a clean surface to ensure they are suitable before wearing them outside.
  • Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrectly delivered.
  • Refunds: Approved refunds are processed within 7 business days and returned to the original payment method.

For full details, please visit our Refund Policy page.

Restocking Fee

None. Loolam does not charge restocking fees for returns.

Return Delivery Costs

Defective, Damaged, or Incorrect Items:
Loolam will cover return shipping costs where the product is faulty, damaged during delivery, or incorrectly supplied.

Change of Mind:
Return shipping costs are the responsibility of the customer when returning an item due to a change of mind, incorrect size selection, or no longer wanting the product.

Your Legal Rights

Nothing in this policy affects your statutory rights under UK consumer protection laws. Customers remain entitled to remedies for faulty, damaged, or incorrectly supplied goods.

Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our services, delivery options, or business practices.

Any updates will take effect once published on our website.

Questions?

If you have any questions about shipping or your order, please contact us:

Our team will be happy to assist you.